Senior Specialist [China]


 

Opportunity

Understands the Dispute process (log and resolve) and works with the
global dispute system. Coordinates with front office and arranges to
resolve disputes with customer service and sales, with efficiency and
quality. Implements new ideas to improve process. Allocates work
assignments and roster planning. Prepares team productivity reports.
Monitors and reports on standard and performance parameters.
Enforces work through company core values and conduct.
Maintains a daily work allocation log.
Allocates work assignments, roster planning and prepares team
productivity reports.
Monitors and reports on standard and performance parameters.
Arranges Gembas for visitors.
Implements new ideas to improve processes.
Coordinates with front office and arrange to resolve disputes with
customer service and sales, with efficiency and quality.


 

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