Collections Officer job description should contain a variety of functions and roles including:
- Reviewing the debtor list.
- Contacting customers and informing them of their overdue bills.
- Advising customers on their payment options and suggesting methods of payments.
- Negotiating suitable payment plans.
- Instituting legal action when customers fail to pay their debt.
- Responding to customer queries.
- Writing final notice warnings to customers when payments are not being made.
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Requirements
- Must be able to work on rotational shifts (NO OVERNIGHT SHIFT)
- Potential WFH
- Possess a Diploma/Degree (SPM holders must have experience)
Working hours: Training or 1 month : 9.00am –5.45pm
Shift After training:
- 8am -5pm
- 8.30am -5.30pm
- 9am -6pm
- 9.30am -6.30pm
- 10am -7pm
- 10.30am -7.30pm
- 11am -8pm
Job Type: Permanent
Pay: RM2,500.00 - RM4,500.00 per month
Benefits:
- Additional leave
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Commission pay
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Collection: 1 year (Preferred)
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